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What our customers say
Ordered Tuesday morning with express shipping and it was on my doorstep Wednesday. Everything was packaged beautifully, nothing rattling around or leaking, which I’ve had happen with other online skincare orders. Really impressed with how seriously they take the small things.
I wasn’t sure whether to use my new serum morning or night, so I emailed to ask. Got a proper, considered reply within the hour, not a copy-paste answer. It’s rare to get that level of care from an online store. Will absolutely be back.
Fast delivery, lovely packaging, but the thing that got me was the samples. They weren’t random sachets. Every one of them actually suited what I’d bought, like someone had looked at my order and thought about what I’d want to try next.
Why Epios Skin?
Led by a doctor with over 20 years experience in the cosmetic industry.
Epios Skin began in a clinic, not a warehouse. These are the ranges skin professionals reach for, sourced through authorised channels and matched to you with honest guidance rather than hype. And because good skincare deserves a good arrival, every order leaves us the same way: a matte black box, one sticker, and everything your skin has been waiting for.
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What is Epios Skin?
Epios Skin is Australia's destination for medical-grade skincare. Epios Skin began in a clinic, not a warehouse. These are the ranges skin professionals reach for, sourced through authorised channels and matched to you with honest guidance rather than hype. And because good skincare deserves a good arrival, every order leaves us the same way: a matte black box, one sticker, and everything your skin has been waiting for.
Every product we stock is chosen by our clinical team, and your purchases build into a routine we help you keep on track with tailored recommendations, replenishment reminders and rewards through our membership program.
How is buying from Epios Skin different from a pharmacy or department store?
You're buying doctor-curated skincare with guidance attached. Rather than a wall of options, we stock a focused edit of ranges our clinical team actually understands and recommends. Your skin profile tailors what we suggest, and our replenishment reminders keep your routine on schedule rather than leaving it to chance.
Do I need a prescription or consultation to buy from Epios Skin?
No prescription is needed. Everything on Epios Skin can be purchased directly.
How does the Epios Skin membership program work?
You earn credit on every order, and your credit over the past 12 months sets your level: Member, then Foundation ($350+), Ritual ($1,000+), Radiance ($2,000+) and Luminary ($3,500+). Higher levels unlock seasonal gifts of your choice, a birthday gift, and 1.5x credit when you replenish on time. Membership is free, and you're a Member from your first order.
How long does shipping take, and do you ship internationally?
We aim to dispatch orders placed before 12pm AEST the same day, and delivery takes 2 to 5 business days Australia-wide. Express Post with Australia Post is available at checkout, typically arriving the next business day within the Express Post network. We do not ship internationally.
What is your returns policy?
We offer change-of-mind returns on unopened products within 14 days. Opened products are assessed case by case, and suspected reactions are handled with photos and a clinical review. Nothing in this policy limits your rights under Australian Consumer Law.